9win Platform Privacy Notice

This page describes what data we collect when you use 9win and how we keep that data protected through encryption, access controls, and compliance with applicable privacy standards.

We at 9win collect personal information only when you register, verify your account, deposit funds, or interact with our games and support systems. We use this data to operate our platform securely, process your payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, verify your identity through Know Your Customer procedures, and respond to your queries. We do not sell your information to third parties outside our payment and compliance partners.

Our privacy practices reflect our commitment to protecting your account security and complying with data protection frameworks in the jurisdictions where we operate. We invite you to read this policy carefully and contact us if you have questions about how we handle your information.

What data we collect on 9win

When you create a 9win account, we collect your email address, chosen password, and basic profile details (name, date of birth, phone number). We use your email for account verification, password recovery, and important notifications about your account status or platform updates.

Before your first deposit on 9win, we conduct Know Your Customer verification. We ask you to upload a government-issued photo ID (passport, driver's license, or national identity card) and a proof of current address (utility bill, bank statement, or official government mail). We securely store these documents and verify your identity against government registries where applicable. This data is encrypted and stored separately from your gaming activity.

When you deposit or withdraw on 9win, we record your transaction details — the payment method (DANA, e-wallet, mobile banking virtual account, etc.), the amount, the timestamp, and the destination or source account reference. We do not store your plaintext payment credentials; instead, we use tokenised references that our payment processors manage. Your game activity — bets placed, outcomes, balances — is logged in real time and associated with your account for settlement and audit purposes.

We also collect technical data: your device type (Android phone, iOS device, desktop), your app version or browser type, your approximate geographic location (derived from your IP address), and your interaction patterns (which games you play, session duration, time of day). This data helps us optimise 9win's performance, detect fraud, and understand how you use our platform.

Personal data: Name, email, date of birth, phone number, government ID, and address proof you provide during registration and KYC.
Payment data: Transaction records (amount, method, timestamp) for deposits and withdrawals; payment credentials are tokenised, not stored.
Gaming data: Bets placed, outcomes, session duration, balances, and game activity logged in real time for settlement and compliance.
Technical data: Device type, app version, browser, IP-derived location, and usage patterns for platform optimisation and fraud detection.

How we use and protect your data on 9win

We use the data we collect on 9win for several core purposes. First, we verify your identity and comply with anti-money-laundering regulations in supported jurisdictions. Second, we process your deposits and withdrawals by sharing payment details (tokenised references only) with our payment processors. Third, we settle game bets and manage your account balance in real time. Fourth, we respond to your support queries and investigate disputes. Fifth, we detect and prevent fraud, abuse, and unauthorised access to your account.

We protect your data through multiple layers of encryption and access control. Your password is hashed using industry-standard cryptographic algorithms — we do not store it in plaintext. All communication between your device and our 9win servers uses TLS encryption, the same standard banks use. Your personal information, KYC documents, and payment details are encrypted at rest in isolated databases with role-based access controls — only authorised staff can access specific data types for legitimate operational purposes.

We conduct regular security audits and penetration tests to identify and fix vulnerabilities. We maintain an audit trail of every data access event, so we can detect unauthorised access attempts. If we suspect a data breach, we notify affected users and cooperate with relevant authorities as required by law.

Third parties and data sharing on 9win

We share data with third parties only when necessary to operate 9win or as required by law. Our payment processors (who handle local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and online payment transfers) receive tokenised payment references and transaction records to complete settlements. Our identity verification partners receive your name, date of birth, and ID number to conduct KYC checks. These partners are contractually bound to keep your data confidential and use it only for the purposes we specify.

We may disclose your data to government agencies, law enforcement, or regulators if we are legally required to do so — for example, if we receive a court order or subpoena. We do not sell your personal information to advertisers, data brokers, or other third parties for marketing purposes.

Our servers may be located outside your jurisdiction (for example, in Singapore, Malaysia, or other regional data centres). By using 9win, you acknowledge that your data may be processed in jurisdictions with different privacy laws. We ensure that any data transfers comply with applicable privacy standards.

Our 9win data commitments

We encrypt your password and all data in transit and at rest using industry-standard cryptography
We share data with payment processors and compliance partners only on a need-to-know basis
We do not sell your personal information to third parties for marketing or advertising purposes
We maintain audit trails of all data access and conduct regular security testing
We comply with applicable privacy laws and data protection standards in supported jurisdictions

Your rights and our 9win privacy practices

You have the right to access, review, and request correction of your personal data on 9win. You can log into your account and view your profile, KYC documents, and transaction history anytime. If you notice an error in your personal information, you can update it through your account settings or contact us for assistance. If you believe our KYC documents are inaccurate, you can request resubmission or challenge the verification outcome through our support channels.

You also have the right to request deletion of your account and associated personal data, subject to applicable legal retention requirements. However, we may retain certain data for anti-fraud purposes, regulatory compliance, or dispute resolution. If you request account deletion, we will anonymise or delete your personal information within the timeframes required by law, but we will keep transaction records and gaming outcomes for audit and compliance purposes.

We use cookies and similar tracking technologies on 9win to remember your login preferences, track session activity, and understand how you use our platform. Most browsers allow you to control cookie settings. However, disabling cookies may impair 9win's functionality. We do not use third-party tracking pixels or analytics services that profile you across unrelated websites.

If you have privacy concerns or believe we have mishandled your data, please contact our support team via in-app chat, email, or the contact methods listed below. We will investigate your concern and respond within a few business days. If you are not satisfied with our response, you may escalate your complaint to the relevant data protection authority in your jurisdiction.

Contact us about 9win privacy

If you have questions about our privacy practices, requests to access or delete your data, or concerns about how we handle information on 9win, you can reach our team through:

In-app support chat: Available during business hours; typical response within a few hours.
Email: Send privacy inquiries to our support address; we respond within 2–3 business days.
SMS: Contact us via SMS for urgent account security concerns; we prioritise responses to security alerts.

We remind you that our services are available only where local law permits. Your use of 9win indicates that you accept this privacy notice and our processing of your data as described. We may update this policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes via email or through an in-app notification. Continued use of 9win after such changes constitutes your acceptance of the updated policy.